Refund Policy
At SmartBunny.in, we sell digital downloadable products, including SketchUp models, rendering resources, textures, and other design assets. Please read our refund policy carefully before making a purchase.
Digital Products – No Refunds
All products available on SmartBunny.in are digital and instantly downloadable. Once a file has been downloaded or access has been granted, we do not offer refunds.
Exceptions
Refunds may be considered only in the following situations:
- The downloaded file is corrupted or not accessible, and we are unable to provide a working replacement
- A duplicate payment was made accidentally
In such cases, please contact us within 48 hours of purchase with your order details.
In case if any refund approved it will credited to the original payment method with in 5 to 7 working days
What Is Not Eligible for Refund
- Change of mind after purchase
- Lack of software compatibility on your device
- Insufficient knowledge of how to use SketchUp or rendering software
- Failure to read product descriptions or requirements
Before You Purchase
We strongly recommend that you:
- Read the product description carefully
- Check software compatibility and file formats
- Use our free resources to test suitability before buying premium products
Contact Us
If you experience any issues with your purchase, feel free to contact us:
📧 Email: smartbunnys1@gmail.com
We’re always happy to help and will do our best to resolve any genuine issues.